Terms of Service

Services Provided

By hiring me to perform any web development service, you agree to the following:

I offer non-tangible irrevocable goods and services.

Once a contract is signed, or terms agreed upon over email, or the product is sent or service has been rendered, refunds are not issued.

I do not negotiate pricing. Once you agree to the terms we have defined, either over email or a formal contract you have committed to the services I have provided at the rate agreed upon.

I will not commit to work on a project that I am not confident that I can complete.   There are occasions where once I get into source code, I find that I am not the right fit to for the job. In these cases,  I will contact you to discuss mutually agreeing to terminate the project.  If any payment has been made and no work delivered, I will be ethical and professional and return funds.

In case a collection agency needs to become involved, the client agrees to pay all fees incurred by that process.

Payments & Billing

I bill by the hour or will provide a flat project rate when a detailed project spec defining the website functionality is provided for me to quote from.

When debugging PHP code errors, I only bill at an hourly rate and will only provide and estimate of time, not a flat rate quote. It is impossible to walk on to a project not knowing the code a prior programmer has written or be familiar with the web hosting company’s server configuration and be able to know how long it will take to resolve.  If once I get into the code and find the problem goes beyond what was estimated, I will let you know before proceeding.

I accept payment by check, credit card or PayPal balance. All invoices will be sent electronically via email with a link to make secure online payments.

Checks can be mailed to:

Voila Web Solutions LLC
P.O. Box 6767
Virginia Beach, VA 23456

Working Hours

I work Monday- Friday during normal business hours EST.   I work from home and tend to start my day very early (before the sun rises), so you may hear from me quicker earlier in the day than later.

I do not work nights or weekends unless it is specifically agreed upon. I bill time and a half for emergency services on nights (past 6pm EST) and weekends.